The pandemic has necessitated us to rethink our M3 program because traditionally our M3 does not work well for virtual delivery. This new program will be used for M3 virtual-CANSCOTT© and will become an advanced-class M4 offering when in-person training fully resumes. With approx. 1/3 of this program focusing on performance management, participants will understand: *What is Performance Management? *Coaching, 2-Minute Coaching Challenge, *Giving and Receiving Feedback, *Progressive Discipline When Required, *Productivity & the Self-Fulfilling Prophecy – “The Pygmalion Effect”, *Rosenthal’s “Four Factor Theory”, *Accountability Meetings, *What Drives Organizational Performance (i.e., nine key drivers), *Videos, case studies and group work to fully understand how to positively influence high performance on your team.