Building trust-based communication with employees is of paramount importance for supervisors. Workplaces are becoming more and more diverse every day and supervisors must be aware that not everyone wants to be communicated with in the same manner. Supervisors need to be comfortable and confident when communicating with all members of their team.
Organizations everywhere are adopting coaching cultures and actively support positive reinforcement/ feedback systems. This may include having supervisors formally recognize team members’ achievements, sometimes in front of the team. However, not everyone may appreciate public recognition.
Accordingly, we suggest supervisors conduct preference discussions with employees, during on-boarding for new employees and additionally with their current team members. During these discussions, supervisors can introduce the reasons “why” they are having the discussion:
- We want everyone to feel welcome and to know that they are important.
- We want to know how they wish to be addressed.
- We want to know if they prefer public recognition for great work, or would they prefer such recognition take place in private?
The intent of preference discussions is simply to provide a forum for supervisors and employees to improve mutual understanding. This will lead to better communication between employees and supervisors and hence improved productivity, safety, and job satisfaction.
For more information, please contact us. We are your partners in training and would love to work with you to improve the performance of your supervisors and managers.
We have been instructing this program since the early fall of 2021. Here are a few examples of the feedback we have received:
- “We were all over the map with the quality of our investigations. Canscott’s system includes customized forms, proper data collection, and an easy-to-follow process that has created a standard at our site. Finally”!
- “The scorecard allows our senior management team to give regular feedback to our supervisors on areas to improve. Extremely helpful.”
- “We expect Canscott to relate the training to real workplace situations. They do not disappoint with this program”.
Clients have been piggy backing on one of our other programs to include this training in the same week they are hosting one of our training modules. On its own, or like as mentioned, this program is a fantastic way to create a standard, consistent approach to incident investigation in your workplace.
#incidentinvestigations #supervisoryskills #rootcauseanalysis
In the current labour market, improving employee experience is key to attracting and retaining high-performance employees. Therefore, employee experience must be front and centre in the minds of managers. The ‘great resignation’ as it is called, has resulted in employers suddenly realizing the importance of meeting employee needs and ensuring that they provide an inclusive and engaging work environment. However, this keen focus on employee needs and wants may lead to a tendency to avoid conflict situations and not deal appropriately with employees who are not performing to expectations. A conflict averse approach by management may create negative experiences for supervisors and managers as they try to address employee performance issues. Addressing performance issues through coaching, positive reinforcement and at times discipline, is not an easy task for supervisors. Therefore, it is vital for front line leaders to be supported by senior management in their efforts to address performance issues.
Not all employees are as engaged and dedicated as we would like them to be. At times, supervisors and managers need to deal with substandard performance and this is not an easy task. It is challenging and stressful. Therefore, if we want our high performing employees to desire to move up to supervisory positions, we need to ensure that we support our existing supervisors and managers. Otherwise, it will be difficult to fill leadership positions from within the organization.
At Canscott, we specialize in training supervisors and managers in all aspects of leadership, including addressing employee performance issues. We have been helping organizations train their leaders for over 35 years, across Canada and the United States.