Table of Contents – Module 3 of the Complete & Industrial Supervisor – virtual-CANSCOTT©:

1.  Advanced Performance Management (*What is performance management?, *Coaching, Positive Coaching, the 2-Minute Challenge, *Productivity & the Self-Fulfilling Prophecy – “The Pygmalion Effect”, *Rosenthal’s “Four Factor Theory”, *Accountability Meetings, *What drives organizational performance (i.e. nine key drivers)
2. Effective Communication & Influence (*The Power of Questioning, *Active Listening, *“I” messages vs. “You” messages, *Dealing with Difficult People, *How to Conduct an Effective Meeting
3. Team Development (*The Importance of Group Decision Making, *The Desert Survival Exercise)
4. Performance Planning & Review (* How to Effectively Appraise Employee Performance,*How to Conduct an Effective Appraisal Interview)
5. Effective Use of Time (*How to Get Time on Your Side, *How to Get the Monkey’s Off Your Back, *Delegation Techniques)

Another round of our hallmark Complete & Industrial Supervisor series delivered virtually and to the public. Why CANSCOTT? Our training programs include a blend of human and hard skill training to create a foundation of practical knowledge for front-line leaders. Ensure your supervisors understand their rights, roles and responsibilities as an Agent of the Employer.

At $2400/min cost, you know where the fingers will be pointed.
Picture this. You are a night-shift production supervisor and after a few tough months, the plant is finally producing consistently. All of a sudden, a main piece of equipment goes down; allegedly for mechanical issues. If this is not frustrating enough, you feel you have it under control when you soon realize that the Plant Manager is talking on the phone with the maintenance crew members. You think: “I just updated my superintendent and I need my crew safely fixing the equipment”. Instead, your perception is the PM does not trust your judgement and abilities and reverts back to micromanaging. And at $2400/min cost for being down, you know where the fingers will be pointed. Sound familiar? If so, you are not alone.

We recommend a standard work procedure for all upset conditions. Why? Because during these upsets is when your management systems need to be most effective. An SWP that not only gets everyone on the same page, it ensures everyone is competent on their rights, roles and responsibilities. Imagine, in the above scenario where the supervisor takes control and: (1) communicates the expectation to the group: “doing this job safely, with proper hazard control, please troubleshoot the problem and “John Doe” please give me an initial assessment within 15-mins”. (2) the Supervisor communicates up the initial assessment to the Superintendent, (3) the Superintendent communicates up to the PM and so on. The PM has the info they need, chain of command is followed, the team is supported, and the work gets safely done ASAP. Excellence is a habit and an SWP is habit forming.

For all your training needs, contact your trusted go-to provider of all thing’s Supervisor......