Typically, the arbitration process is a once in while endeavour as opposed to more typical daily management activities. Because these are rarer, manager’s sometimes forget the important details associated with the preparation and execution of this process. For e.g. you may have witnesses that have never testified before and need to be carefully prepared for cross-examination.
This 1-day program begins with a review of the key principles of the union/management relationship (e.g. employee relations principles, management rights, William Scott principles, grievance procedure) to help folks understand that arbitration is not solely a stand-alone topic; rather, management’s actions on a day to day basis and the subsequent union’s reactions are precursors to a grievance process and potentially arbitration.
Furthermore, we will be focusing considerable attention on the details of a carefully prepared case for arbitration including the rights, roles and responsibilities of all Agents of the Employer. This will include how to prepare witnesses for examination and most importantly cross-examination.