Module 3

Module 2 places an emphasis on employee relations topics such as investigations, just cause, grievance management, and attendance management to name a few. In Module 3 we make a pivot into topics with a common theme: How do we build a high-performance work team? Participants will understand more advanced performance management techniques like ‘the Pygmalion Effect’: The Self-Fulfilling Prophecy. They will know the ‘how to’ of setting proper standards, and the importance of training / communicating these standards so the expectations are clear. Besides these ‘practical’ components, participants will understand the latest research on what drives organizational performance.

**Note: the 2-day format does not include mock role play scenario’s.


Day 1 & 2:

  1. Performance Management:
    In this section, participants learn the importance of being a positive Pygmalion in their interactions with team members. Supervisors have a tremendous amount of influence both positive and negative. Topics include: (1) What is performance management?, (2) Coaching, feedback and the importance of clear expectations, (3) The self-fulfilling prophecy – the Pygmalion Effect, (4) Rosenthal’s four factor theory, (5) Managing expectations, (6) Performance Management Model, (7) How to establish and set standards and goals, (8) What drives organizational performance?, (9) The nine ‘A’ level drivers of high performance – based on research from the corp executive board. Complete several case studies during this topic.
  2. Performance Planning & Review:
    This section builds on the first section and goes through the planning process as well as the interview process for performance appraisals and evaluation. Topics include: (1) Five reasons for establishing and maintaining a performance management system, (2) Performance planning & evaluation, (3) Appraising employee performance, (4) The appraisal interview, (5) Appraising employee performance – the preparation, (6) Interview Schedule, (7) Summary, (8) The two critical rules
  3. Effective Communication & Influence:
    This topic includes: (1) The Power of Questioning, (2) The environment & emotions, (3) Listening is a skill, (4) Listening evaluation, (5) Active Listening, (6) ‘We’ messages vs. ‘You’ messages, (7) Dealing with difficult people, (8) Effective Meetings. We will complete several case studies during this topic.
  4. Team Development:
    In this section we review the various aspects of team development and the phases involved, including: (1) Characteristics of high-performance teams, (2) The six phases of team development, (3) The stages of team development, (4) Functions of a team leader. Complete the desert survival exercise during this topic
  5. Change Management:
    Topics include: (1) Why change initiatives fail, (2) Benefits of a formal change management approach, (3) Adapting to change, (4) Change is normal, (5) Preparing for change, (6) Implementation – Managing the change, (7) Evaluating and sustaining the change, (8) John Kotter’s 8-step model for change, (9) The ADKAR model
  6. Leading Change:
    In this section we review the requirements for leaders of change and the role that they must play to ensure success.  Topics include: (1) Establishing clear goals and objectives, (2) Establishing a sense of urgency, (3) Building a coalition, (4) Defining a “Why” and the “Vision”, (5) Communicating the “Why” and the “Vision”, (6) Communicating the plan, roles and objectives, (7) Modeling desired behaviours, (8) Addressing employee concerns such as security, change in roles, etc., (9) Enable action by removing barriers, (10) Monitoring to ensure objectives are met, celebrate wins, (11) Sustainment – institutionalizing the change. Complete one 30-min group activity during this topic.
  7. Effective Use of Time:
    In this section we review a variety of topics to build effective management skills.  Topics include: (1) Myth: time can be managed, (2) the 80/20 rule, (3) 12 keys to using time correctly, (4) The ever shrinking of time, (5) How to get time on your side, (6) Dealing with crisis, (7) Over committing yourself, (6) Plugging leaks, (7) Paperwork – what can you do about it, (8) Time wasters, (9) How to say “no”, (10) Delegation. Complete several case studies during this topic.

Day 3:

Participants will be challenged with a variety of real-life workplace scenario’s. They need to demonstrate their ability to effectively address these issues in a real-life mock role play with other class participants.

Scenario’s will include demonstrating:

  • positive coaching
  • coaching to correct behaviour / improve results
  • giving & recieving feedback
  • investigation of misconduct and establishing just cause
  • preparing proper documentation

Many of our clients find day 3 to be very important because it is designed to require front-line leaders to demonstrate their competency. Moving from theory to practice.


Due to our class time limitations CANSCOTT will reach out to the Company prior to Module 3 to identify some specific topics to focus on during day 3 of the program.

Other Exercises

1. Word & terms of supervision.

2. True & False questions.

3. Case Studies.

4. Instructor Challenge.