Effective Employee Relations

Practical Labour Relations Skills

  • Two Day Program/Workshop delivered in-person or via virtual-CANSCOTT©
  • A comprehensive program developed for Supervisors and Managers of Unionized Operations
  • Special presentations are available for supervisors and managers of Non-union Operations
  • Up-to-Date Information: Labour Code / Employment Standards


  1. Words & Terms of Employee Relations
  2. Management’s Right to Manage
  3. The Work Now, Grieve Later principle
  4. The Very Important William Scott Decision
  5. Effective Communication within a Unionized Environment
  6. Contract Administrative Skills
  7. How to deal Effectively with Problem Employees
  8. “Just Cause” to Discipline and Discharge – When and How
  9. Investigation
  10. Why Documentation is a must in Labour Relations & When and How to Document
  11. How to Write and Deliver a Discipline Letter
  12. Handling Gripes and Grievances
  13. Conflict Resolution
  14. Attendance Management