Industrial Supervisor

Module 1

In module 1 we introduce participants to their rights, roles and responsibilities of Supervision and lay the foundation for upcoming modules in the program. Participants are introduced to exciting topics that give them a realistic understanding of the rewards and challenges facing the modern supervisor.

COURSE CONTENT

Words & Terms of Supervision

The Fundamental Skills of Effective Supervision & Leadership

Objectives:  To develop a working knowledge / understanding of:

  • THE SUPERVISOR AS AN AGENT OF THE EMPLOYER, THE AUTHORITY DELEGATED TO YOU,
  • THE 3 FUNDAMENTAL SKILLS (HUMAN, TECHNICAL & CONCEPTUAL)
  • THE 7 BASIC RESPONSIBILITIES OF A SUPERVISOR
  • THE MANAGERIAL FUNCTIONS OF A SUPERVISOR
  • THE TRANSITION FROM HOURLY TO MANAGEMENT (LEADING FRIENDS)
  • THE COMMON CHARACTERISTICS OF A GOOD LEADER
  • THE 3 BASIC STYLES OF LEADERSHIP
  • SITUATIONAL LEADERSHIP

Workplace Privacy Laws & Documentation

Objectives:  To develop a working knowledge / understanding of:

WORPLACE PRIVACY:

  • THE PRIVACY LEGISLATION AFFECTING THE WORKPLACE (e.g. PIPA)
  • THE 4 TYPES OF INFO DISCUSSED IN PRIVACY LAW
  • THE 3 BASIC RULES TO ENSURE PRIVACY COMPLIANCE
  • THE ROLE OF THE SUPERVISOR AS AN AGENT IN PROTECTING PRIVACY

DOCUMENTATION:

  • WHY DOCUMENTATION IS IMPORTANT – THE LEGAL CONTEXT
  • CONTRAST THE DIFFERENCE: GOOD VS. POOR DOCUMENTATION
  • TYPES OF DOCUMENTATION
  • DOCUMENTATION TIPS

The Respectful Workplace

Objectives:  To develop a working knowledge / understanding of:

INTRO TO HUMAN RIGHTS:

  • THE LEGAL CONTEXT FOR EMPLOYER AND SUPERVISOR AS AGENT
  • WHAT IS DISCRIMINATION, PROHIBITED GROUNDS, BFOR’S
  • THE JURISDICTIONS HUMAN RIGHTS LAW (DISCRIMINATION IN EMPLOYMENT) & PROHIBITED GROUNDS
  • WHAT IS SEXUAL HARASSMENT (2 TYPES) & PERSONAL HARASSMENT
  • WHAT HARASSMENT IS NOT – CORRECTIVE ACTION THAT IS JUST AND REASONABLE
  • CONTEMPORY ISSUES (SOCIAL MEDIA / INTERNET)

BULLYING & HARASSMENT:

  • WHAT IS BULLYING AND HARASSMENT
  • THE LEGAL CONTEXT FOR ALL WORKPLACE PARTIES
  • INTENT VS. EFFECT, CONSIDERING THE CONTEXT, TYPES OF BULLYING & HARASSMENT
  • WHAT IS REASONABLE MANAGEMENT ACTION
  • WHAT IS CYBER-BULLYING

WORKPLACE VIOLENCE:

  • WHAT IS WORKPLACE VIOLENCE
  • WHAT WORK-RELATED FACTORS INCREASE THE RISK OF VIOLENCE
  • THE BASIC STEPS TOWARDS DEVELOPMENT OF WORKPLACE VIOLENCE PREVENTATIVE MEASURES
  • CAN WORKPLACE VIOLENCE BE ANTICIPATED?

HANDLING OBSERVED VIOLATIONS AND COMPLAINTS

  • WHAT TO DO IF A COMPLAINT IS FILED OR VIOLATION IS OBSERVED

THE RESPECTFUL WORKPLACE:

  • CREATING A RESPECTFUL WORKPLACE
  • THE POSITIVE OUTCOMES OF LEADING A RESPECTFUL WORKPLACE CULTURE
  • CULTURAL INFLUENCES
  • UNHEALTHY JUDGEMENTS ABOUT OTHERS
  • GENDER DIFFERENCES & BIAS
  • APPROPRIATE VS. INAPPROPRIATE WORKPLACE CONDUCT

Occupational Health & Safety – Due Diligence

Objectives: To develop a working knowledge of:

  • THE SUPERVISORS SAFETY ROLE
  • WCB ACT, REGULATIONS: PREVENTION MANUAL – THIS INCLUDES A THOROUGH REVIEW OF SUPERVISOR RIGHTS, ROLES AND RESPONSIBILITIES UNDER SAFETY LEGISLATION. NOTE, WE WILL ENSURE THE CORRECT / CURRENT JURISDICTIONS SAFETY LAW IS REVIEWED E.G. THE BC MINES ACT APPLIES TO MINES IN BC, THE CANADA LABOUR CODE APPLIES TO FEDERALLY REGULATED EMPLOYERS ETC.
  • DUE DILIGENCE – A THOROUGH REVIEW OF THE STANDARD OF DUE DILIGENCE AND THE EMPLOYER DUE DILIGENCE DEFENSE
  • BILL C-45 “THE WESTRAY BILL”
  • ALL REASONABLE PRECAUTIONS CHECKLIST – HOW TO ACHIEVE THE STANDARD OF DUE DILIGENCE

Communication Skills & Crew Talks

Objectives:  To develop a working knowledge / understanding of:

  • THE IMPORTANCE OF EFFECTIVE COMMUNICATION – THE ROLE OF THE SUPERVISOR
  • COMMUNICATION AND THE SUPERVISOR
  • THE QUALITIES OF AN EFFECTIVE COMMUNICATOR
  • TRANSACTIONAL ANALYSIS
  • HOW TO DELIVER EFFECTIVE CREW TALKS – TIPS TRIED AND TRUE
  • THE 4 T’S MODEL FOR STRUCTURING A CREW TALK; INSTRUCTOR TO MODEL THE BEHAVIOUR – DEMONSTRATION OF A 4 T’S CREW TALK
  • DEALING WITH DISRUPTIVE CREW MEMBERS

Coaching / Delegation / Motivation

Objectives:  To develop a working knowledge / understanding of:

  • HOW TO REINFORCE DESIRED BEHAVIOUR, GIVING & RECEIVING FEEDBACK; REVIEW & DEMONSTRATION
  • THE 2-MINUTE COACHING CHALLENGE; REVIEW & DEMONSTRATION OF HOW TO COACH TEAM MEMBERS
  • THE IMPORTANCE OF DELEGATION / YOUR CAPACITY / WHEN IS DELEGATION APPROPRIATE
  • A SIMPLE MODEL FOR DELEGATION (TIPS & TECHNIQUES)
  • THE SCIENCE BEHIND MOTIVATION; HOW TO MOTIVATE TEAM MEMBERS

Introduction to Employee Relations

Objectives:  To develop a working knowledge / understanding of:

  • THE SUPERVISOR AS AN EMPLOYEE RELATIONS PRACTIONER
  • MANAGEMENT’S RIGHTS
  • THE BASIC RULES OF THE RELATIONSHIP BETWEEN UNION & MANAGEMENT
  • THE WORK NOW GRIEVE LATER PRINCIPLE & THE EXCEPTIONS TO THIS PRINCIPLE
  • WHAT IS INSUBORDINATION & THE 2 TYPES
  • THE OBJECTIVES OF CONDUCTING AN INVESTIGATIVE INTERVIEW
  • THE OBJECTIVES OF DISCIPLINE & THE EXCEPTIONS TO PROGRESSIVE DISCIPLINE
  • THE BASIC CHARACTERISTICS OF AN EFFECTIVE DISCIPLINE SYSTEM
  • DETERMINING JUST & REASONABLE CAUSE (introduction)
  • FACTORS TO CONSIDER IN DETERMINING THE APPROPRIATE DEGREE OF DISCIPLINE
  • BURDEN OF PROOF