This comprehensive training program equips participants with supervisory vocabulary by reviewing key terms and introducing 34 new ones. It includes a challenging 50-question true/false exercise for practical application. The training covers employee relations, shop stewards, insubordination, and explores the William Scott case's significance in arbitration. It delves into the legal context of discipline, investigative techniques, documentation best practices, and privacy considerations. Participants learn to navigate workplace grievances, understand mediation, and arbitration. The program also addresses absenteeism management, including attendance programs, and emphasizes the duty to accommodate under expert guidance.

Words & Terms of Supervision

This module covers key supervisory terminology and introduces 34 new terms, enhancing participants' grasp of essential concepts.

True/False Exercise

In this section, participants engage in a 50-question exercise followed by a comprehensive review, strengthening their workplace decision-making abilities.

Employee Relations

The objectives include understanding management's rights, principles of contract interpretation, and the role of shop stewards, emphasizing collective agreement administration and addressing insubordination.

The Very Important William Scott Case

This module delves into the historical significance of the case, outlining the 3 guiding principles and their impact on assessing employee misconduct, providing participants with a full copy of the William Scott appeal decision.

Determining Just & Reasonable Cause

Participants develop knowledge of just and reasonable cause in discipline, including the legal context, reluctance among supervisors, and a 19-question checklist, along with disciplinary policy understanding.

Investigation / Documentation / Privacy

This multifaceted module covers investigative interviews, privacy considerations, and the importance of documentation, outlining questioning techniques and critical elements of a disciplinary letter.

Grievance Management

The section defines grievances, their triggers, and common types, emphasizing rules for grievance administration, best practices, and written response techniques.

Mediation & Arbitration

Participants gain an understanding of mediation and grievance arbitration as dispute resolution methods.

Attendance Management

The module addresses absenteeism issues, including culpable and non-culpable absenteeism, documentation, and the establishment of an attendance management program.

The Duty to Accommodate

Participants explore the duty to accommodate, bona fide occupational requirements, undue hardship, the 3-part Meiorin test, and supervisors' roles in accommodation requests.