In the current labour market, improving employee experience is key to attracting and retaining high-performance employees. Therefore, employee experience must be front and centre in the minds of managers. The ‘great resignation’ as it is called, has resulted in employers suddenly realizing the importance of meeting employee needs and ensuring that they provide an inclusive and engaging work environment. However, this keen focus on employee needs and wants may lead to a tendency to avoid conflict situations and not deal appropriately with employees who are not performing to expectations. A conflict averse approach by management may create negative experiences for supervisors and managers as they try to address employee performance issues. Addressing performance issues through coaching, positive reinforcement and at times discipline, is not an easy task for supervisors. Therefore, it is vital for front line leaders to be supported by senior management in their efforts to address performance issues.
Not all employees are as engaged and dedicated as we would like them to be. At times, supervisors and managers need to deal with substandard performance and this is not an easy task. It is challenging and stressful. Therefore, if we want our high performing employees to desire to move up to supervisory positions, we need to ensure that we support our existing supervisors and managers. Otherwise, it will be difficult to fill leadership positions from within the organization.
At Canscott, we specialize in training supervisors and managers in all aspects of leadership, including addressing employee performance issues. We have been helping organizations train their leaders for over 35 years, across Canada and the United States.
Of course, there are many providers who offer this type of training. Then why CANSCOTT? Our consultants come from industry and have both supervisory and managerial experience. We understand the frustration of receiving an RCA that states: “fire caused by sparks”, or “injury caused by complacency”. We know “what good looks like” and we will ensure participants understand the importance of:
*a proper, thorough investigation following established procedures
*using an incident investigation kit
*collecting hard data including the “how to”
*getting witness statements while avoiding potential collusion
*interview prep and interviews using the funnel technique
*reviewing data and documenting all contributing factors and establishing causal factors
*causation review and getting to root cause(s) using the 5 Why’s analysis and other tools
*report writing with proper sequence of events and electronic submission of documentation if required by Client
* recommending actions to prevent the reoccurrence
As usual you can expect our delivery style to include relevant case studies and real-life industry examples to reinforce the lecture and more importantly the learning.
A close cousin to our hallmark Industrial Supervisor series, this new training program is designed with the regional district or municipal supervisor in mind. With tailormade content specific to the public sector, and available both in-person or virtually, this 3-module program is a must have for all regional districts and municipalities.
Table of Contents – Module 1 of the Complete & Industrial Supervisor – virtual-CANSCOTT©: